Zoom crashes immediately upon joining meeting.

[capperson]

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.

[ExpertswhoJohn]

Hi @capperson 

Sorry for your problems. I would start up Zoom and then use the Zoom settings to check the video and audio are working before opening a meeting.  If there is an issue with the device Zoom is using for sound or video, you may be able to see what caused the crash.

Let us know how you get on.

John