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Zoom background always blurred

MP241
Newcomer
Newcomer

I am using Samsung/Android and just today noticed I can't remove the blur from my Zoom background.  I have tested on different Zoom accounts and the "blur" is on all of them.    It is not quite as blurred as the "Blur" option in the "Background & Effects" but clearly out of focus even thoughts I tap "none" .

This seriously affects my work so would urgently need help.
Has anyone seen this behavior or know how to correct it?

 

4 REPLIES 4

JanetH27
Newcomer
Newcomer

I have the same issue with my Samsung Phone.  I managed to turn it off on my PC but the option isn't on my phone.   Its a dropdown on the bottom that has the pic of the camera "Start Video", where you turn it on or off in the meeting.  That drop down list has a selection that says Blur My Background (different to Choose Virtual Background).  That turned the issue off on the PC, but the dropdown doesn't appear on my phone.  I thought if I changed it on my PC it would flow through to my phone, being the same account, but no. 

JanetH27
Newcomer
Newcomer

Ive solved it.  I have a samsung phone.  When I was in the meeting, the video icon came up at the very top of my screen of my phone, I swiped down and a menu came up (I assume a phone based menu, not zoom based) I then was able to select - remove or no blur, (cant remember). OMG this has taken forever to work out.  Yell out if you need help.

This worked before and i have the issue again, and its not working on either phone(android) or laptop - zoom HELP 911

 

earthm0m
Newcomer
Newcomer

How do I restore the "None" virtual background option, during Zoom meetings on my Chromebook? It's okay on my android phone, and allows me to use both Zoom provided virtual background options plus my own manually added images (on both devices) but has stopped allowing me to have NO virtual background --- for approximately a week now --- on my Chtomebook (???).