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Zoom Updates wipe out my saved settings even my virtual backgrounds

alpha-z23
Newcomer
Newcomer

Is there a way to preserve my settings so that it does not take me back to square one?  I have noticed this happening over the past month or two...

3 REPLIES 3

bstrelko
Community Champion | Customer
Community Champion | Customer

Experiencing this as well and am inundated with the back-and-forth of logs to Zoom support.

 

Please open a support ticket as well so Zoom is aware that so many users are getting hit with this issue!

My settings for meetings are not being applied/saved.
I keep having to add my preferred settings every meeting I have set in Google Calendar.
Why doesn't Zoom just Fix the problem with an update?
This is a bug because I know many people who are paying like myself having the same issue.
This is a huge issue which seems to force the Pro Tier for support.

meweldon
Newcomer
Newcomer

Updated and all my personal settings are gone. All Virtual backgrounds are gone and in the newest update I can not upload new backgrounds. This has happened before and I recovered by signing to my account, but not this time. Why does updates cause a lost of preferences? I don't want anymore updates