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Zoom Recordings from a Friend who No longer works for the company

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reif0031
Explorer
Explorer

‎2022-05-02 09:42 AM

When trying to watch previously recorded training videos from someone who is now no longer with the company I work for, I am unable to access them.  Is there a way I can email you the links and you can help recover them?

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JepZoomie
Zoom Employee
Zoom Employee

‎2022-05-02 10:15 AM

If that someone is no longer within the account (Deleted or Removed) then there's a very high chance that the cloud recording has been deleted as well if it's not been transferred to a different user on the account. As the screenshot says 'This recording does not exist. (3 301)'.

Even if the recording has been transferred to a different user, I believe that the recording link will be changed as well, hence you will still receive a similar error message prompt.

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JepZoomie
Zoom Employee
Zoom Employee

‎2022-05-02 10:15 AM

If that someone is no longer within the account (Deleted or Removed) then there's a very high chance that the cloud recording has been deleted as well if it's not been transferred to a different user on the account. As the screenshot says 'This recording does not exist. (3 301)'.

Even if the recording has been transferred to a different user, I believe that the recording link will be changed as well, hence you will still receive a similar error message prompt.