Zoom Clound Recording Limit

[KWSOLAR]

I just upgraded to the Pro service from using the free service. I recorded a meeting tomorrow on the cloud and received the email below a few hours after the meeting. When I go to my recorded meetings within my account, no recordings appear. I really need access to the recording from yesterday. Is there anyway I can recover that recording from the cloud even though it was over my storage limit? If I upgrade to another tier service will my recording show then? Thanks for the help.

"You have exceeded your cloud recording storage recording limit.
Storage Limit: 1 GB
Storage Used: 1.36 GB
You can free up space by deleting recordings, or you can increase your storage limit."

[Bort · Accepted solution]

Do you happen to have multiple Zoom accounts? Could be that you recorded to the cloud in one account and are checking another for that cloud recording

[Bort]

Hi @KWSOLAR 

You should still be able to access the cloud recording, even if you have exceeded your storage allotment. Can you provide a screenshot of what you see on the Recording page? 

[KWSOLAR]

Hello, I have attached a copy of the email I received from Zoom and also attached the report I ran in the recording section. As you can notice there are no recordings on there.

[Bort · Accepted solution]

Do you happen to have multiple Zoom accounts? Could be that you recorded to the cloud in one account and are checking another for that cloud recording

[KWSOLAR · Accepted solution]

Thats what it was. It was under another account. Thank you.

[Zoomron]

So, to be sure, If your recording bumps through your storage limit, it will still keep the recording? Is there something else I would need to do to get access to it?