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Zoom Cloud Recording

Greater_Insight
Newcomer
Newcomer

‎2023-10-24 03:50 AM

Hi Zoom Community, @Anonymous @Eliot @kgallagher 
I have deleted all the previously recorded files from cloud recording and there is not a single recorded file in the cloud anymore. Still, the cloud recording shows overused (9.79 GB (196% used) of 5 GB) and the new recordings on the cloud have been disabled.

Screenshot attached.

 

What could be the possible reason and what to do?

 

Thanks in advance.

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-10-24 07:27 AM

Have you deleted all recordings from 'Trash'? Upon the first delete, files will move to Trash and can still be recovered. Please try to permanently delete a few from 'Trash' and see if the allocation improves:

 

zoom.us/recording/management/trash