cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

ZOOM issues with Windows 11

G-G
Newcomer
Newcomer

‎2023-06-18 07:50 PM

I found that my ZOOM was crashing and freezing up my new computer resulting in a frozen, pixelated screen. I had to reboot to get back to the meeting I was hosting. 

I took my computer to tech support and did a factory reset on a brand-new machine. After the reset, I downloaded ZOOM again and the issue returned. Tech support contacted hp and installed a new motherboard under warranty. The issue returned. Time for me to do some troubleshooting for myself.  Here is what I found out:

The download from ZOOM is not compatible with Windows 11. If you download to a Windows 11 platform, you must complete an immediate update in order to use ZOOM. That might have been nice to know before being without the use of my computer for three weeks, and an unnecessary warranty claim!

Topics:
1 REPLY 1

Windows11User
Newcomer
Newcomer

‎2024-07-11 06:29 PM

Funny thing is...my Zoom app is udated. I reinstalled it ans still the same problem.!i just lost an Interview now because I couldn't do it via Zoom! Thank you Zoom!

0 Likes