cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Why didn't audio recording work?

ParagraphPam
Newcomer
Newcomer

‎2024-11-21 06:12 AM

Ever since Zoom switched to Workplace, it's been hit or miss getting an audio transcript of my meetings. 

 

I have a business account and work on a Mac.

 

Under the Recording tab, I have cloud recordings enabled.

 

Would scheduling the meeting through Acuity Calendar have anything to do with it?

 

This situation only began happening when I upgraded to Workspace. Help!

 

Topics:
0 Likes
1 REPLY 1

RSababady
Participant
Participant

‎2024-11-25 09:06 AM

I have not come across this issue. 

Have you checked your default recording settings in the admin portal? There are a lot of options as to what the cloud recording incudes - "create audio transcript" and these needs to be checked on.