Where has the Dual Monitor switch gone?

[RichardB]

I'm using the current version as of today (6.5.7), but I'm at a loss to know where the Use Dual Monitors switch has disappeared to?

I know it got moved a few versions back from the General tab into the Meetings & Webinars one, but I can't find it anymore. Has it moved again or be renamed to something else?

[Frank_TB]

Hello,

1. Sign in to the Zoom desktop app.
2. In the top-right corner, click your profile picture, then click Settings.
3. Click the General tab.
4. Under Meeting window mode, select Enable dual monitor mode.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064500 

Regards

If my reply helped, don't forget to click the accept as solution button!

[FireCatch13]

I second this. My zoom updated today to version 6.5.7 and the Use Dual Monitors option has disappeared. It is not displayed under settings in the “general” tab or the “meetings & webinars” tab. 

[RichardB]

Thanks, Frank, but I'm still not seeing it.

The General tab (where "Use Dual Monitors" used to be) just shows this:

The "Meeting Window" is now in the Meetings & Webinars tab, but there's no control there either.

[Frank_TB · Accepted solution]

Hi Richard,

Sorry, Zoom's documentation is out of date.

As at Zoom Workplace 5.6 (and probably earlier), the dual monitor option has moved.

Sign in to the Zoom desktop app.
In the top-right corner, click your profile picture, then click Settings.In settings, go to
Meetings & webinars.
Find In-meeting and in-webinar experience
Find Display
Select Dual window

Regards

If my reply helped, don't forget to click the accept as solution button!

[dawnferr]

I do not have that screen. I cannot find the dual button anywhere. Meetings and webinars are listed separately and nowhere is there a dual screen button. It is defaulting to dual screen and I cannot change it

[RichardB]

Thanks, Frank!

Yes, that seems to be it, although why Zoom has to confuse things by changing the names of things and their location mystifies me! 😁