Waiting room logo won't update

[pohlingj]

I updated my waiting room picture and text but it is not updated for folks waiting for me to open the meeting. It is still the old logo showing. Other than waiting room customization, I can't find where to update the screen that people see when they are waiting for me to open the meeting. 

In the waiting room customization area it shows the new logo I uploaded, but it's not showing that logo to folks waiting for me to open the room?

[anavaronaALPFA]

I am having the same issue.. any resolve for this? 

[anavaronaALPFA]

I am having the same issue. Any resolve?

[MGSR]

Hello there,

f you’ve updated your waiting room picture and text in the customization area but participants are still seeing the old logo, here are a few things to check:

1. Cache and Browser Refresh: Sometimes, browsers cache images. Ask your participants to refresh their browser or clear their cache if they’re joining from a web browser.

2. Zoom App Update: Make sure both you and your participants are using the latest version of the Zoom app, as older versions may not display the latest waiting room customizations.

3. Meeting Settings: Double-check that the meeting in question is using the correct waiting room settings. If you have multiple waiting room profiles (for different groups or users), ensure the right one is applied to your meeting.

4. Account vs. Group vs. User Settings: If you updated the waiting room at the account or group level, but the meeting is using user-level settings, the changes might not appear. Make sure the customization is applied at the correct level.

5. Time for Changes to Propagate: Occasionally, it may take a few minutes for changes to take effect across all Zoom servers.

There isn’t a separate place to update the screen participants see when waiting for you to open the meeting—waiting room customization is the correct area. If the new logo appears in your customization preview but not for participants, it’s almost always a caching or propagation delay.

If you’ve checked all of the above and the issue persists, try restarting your Zoom app and, if possible, have a participant test from a different device or network.