cancel
Showing results for 
Search instead for 
Did you mean: 

Video not working on chromebook

kerryngai
Explorer
Explorer

Hi, the video on zoom does not work on our new chromebook, with a black screen. Tried with zoom pwa and zoom online but still no video. Please help!

 

I also have a mac and no issues there. 

1 ACCEPTED SOLUTION

kerryngai
Explorer
Explorer

Thanks! After searching online for some time, I found out there is a physical on/off button on the left side of the HP chromebook. It says is for extra security purposes!??

View solution in original post

8 REPLIES 8

Griffpatch_zoom
Participant
Participant

Hmm maybe its the camera error. or your device isn't compatible with zoom. or are the updates making it do that

kerryngai
Explorer
Explorer

Thanks! After searching online for some time, I found out there is a physical on/off button on the left side of the HP chromebook. It says is for extra security purposes!??

Thank you so much! I didn't know what that little button was for! Problem solved.

amazing!!! thank you so much i didnt even notice that !

jobrien
Newcomer
Newcomer

We are having the same problem but I don't see any little button.  I need help!

 

If you look directly above the camera theres a small toggle button thats almost invisible, move it from right to left and your camera should work again

I had looked at that little toggle many times and never thought it would fix my video problem lol that's genius ... I really thought it was a mechanism to help it stay closed or something along those lines

PerSay
Newcomer
Newcomer

We have this issue too.  If the instructor shares the screen, the screen is black for some Chromebook users.  When I went into a breakout room with the students, they could see my screen.  I am using a Mac the teacher is using Windows.
There was no difference if the student use the Zoom client on Chromebook or used the Login with Browser link.