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Video Camera Issue

Katelynward59
Newcomer
Newcomer

‎2023-08-16 12:01 PM - edited ‎2023-08-16 12:01 PM

Hi!

I have been using Zoom for a few years. Recently, during Zoom meetings my video has been turning off automatically.  I turn video on then after a short time it turns off automatically. Earlier, no such problem with video happened.

Can anyone help me?

Using iPad Air, iOS

Topics:
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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-16 01:02 PM

Hi @Katelynward59 thank you for posting for the first time and welcome to the Zoom Community!

 

I'm sorry to hear that you're experiencing issues with your Zoom video. Please try completely uninstalling Zoom, rebooting your device, and then reinstalling it. Here's how: https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

This usually does the trick for minor bugs. Let me know if that helps!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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Katelynward59
Newcomer
Newcomer
In response to CarlaA

‎2023-08-16 04:28 PM

I have attempted the rebooting and I will contact you if the camera issue happens again. Thank you for your help.

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