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User license reverting back to basic automatically

SayedArman
Newcomer
Newcomer

‎2021-10-04 06:23 AM

I am the admin. I am trying to change the account type of an account, but as soon as I refresh the page, it is reverting back to basic again. It is happening for one account only. I tried from different PCs and different admins. Still same issue.

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3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-04 06:25 AM

Hi @SayedArman 

 

How quickly is it reverting back?

 

Rupert

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Alan2
Newcomer
Newcomer

‎2021-10-04 09:10 AM

I am having the same problem 

Alan2

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Alan2
Newcomer
Newcomer
In response to Alan2

‎2021-10-04 09:11 AM

Mine automatically goes to basic

Alan2

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