User license reverting back to basic automatically

[SayedArman]

I am the admin. I am trying to change the account type of an account, but as soon as I refresh the page, it is reverting back to basic again. It is happening for one account only. I tried from different PCs and different admins. Still same issue.

[Rupert]

Hi @SayedArman 

How quickly is it reverting back?

Rupert

[Alan2]

I am having the same problem 

Alan2

[Alan2]

Mine automatically goes to basic

Alan2