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Updated mac to Sonoma 14.4.1 and now external webcam doesn't work

turnkeysitedesi
Newcomer
Newcomer

Just updated my Mac M1 to Sonoma 14.4.1 and now my external usb webcam doesn't work anymore. It works fine with other applications like facetime and loom, so I know this is a zoom bug. It initially had a error message about the virtual background, so I turned that off. However, not it just doesn't do anything. The mic from the external web picks up audio, but the video does not load which is super strange. 

 

Uninstalled zoom completely and reinstalled. Same issue. Feels like this is a major bug with Zoom application and Mac Apple processors and Sonoma 14.4.1. 

6 REPLIES 6

lmoreira
Newcomer
Newcomer

I'm having the same issue. Have you found a solution?

I'm also having this issue and need a solution.

space2b
Newcomer
Newcomer

same here, any solutions?

mrshkent
Newcomer
Newcomer

I'm having issues when my Rodcaster pro is plugged in via usbc using zoom to do a live broadcast. It intermittently cuts my sound. Not ideal! Any ideas on how to solve this?

marcusletric
Newcomer
Newcomer

Same here, Zoom workplace 6.0.2, MacOS 14.4.1 (23E224)

space2b
Newcomer
Newcomer

I actually managed to solve the problem - 

delete Zoom and install the latest version.
delet EOS webcam app and install the latest version.
for me then I was able to find and connect the camera on Zoom again...