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Since the update: External Camera video won't show

AmyA2
Newcomer
Newcomer

‎2024-11-13 12:05 PM

I did the recent update and now Zoom shows my video options (laptop camera and my Logitech) but when I selected the Logitech I get a pop up that says to choose a different camera option. My internal camera works when selected, but if I click on the Logi camera I get a black box. 

My logitech camera works within Canva, and I have checked the settings on my laptop and Zoom has permission for cameras. I tried to find camera options within settings in Zoom but can't find it (I see audio, but I don't have a video/ camera option). 

This is most definitely a Zoom update issue! Everything was working perfectly prior to this update, I need help resolving this. I did submit a claim but have yet to hear back. 

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