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Zoom AI Companionā2023-02-27 07:21 AM
A teacher is trying to Zoom with her virtual class. Students who are on district-issued Chromebooks cannot join the zoom class and are receiving the following message. This issue just started today.
Solved! Go to Solution.
ā2023-02-28 07:15 AM
Hi @jjones1 @Liam1231 @Happyone @jeffreyb @CigZoomPro, I have been looking at some support tickets with similar issues within this discussion. Prior to a reply to a ticket, there seems to be a hotfix that has been deployed to resolve the issue. Could you please test and confirm if you experience any issues still?
ā2023-02-27 10:11 AM
we are having the same issue, same situation
ā2023-02-27 04:57 PM - edited ā2023-02-27 05:03 PM
Same issue started at our school today.
ā2023-02-28 01:05 AM
anyone found a solution to this ?
ā2023-02-27 10:27 AM
Hey @SScott @jjones1 are you Using Zoom for Chrome PWA? I ask that because the Zoom for Chrome PWA is separate from the ChromeOS app and is intended to replace it, as support for ChromeOS apps are being phased out across all operating systems. We strongly recommend admins begin migrating users from the ChromeOS app to the new Zoom for Chrome PWA to ensure a smooth transition.
ā2023-02-27 10:45 AM
even with the PWA app. I am still getting the same error.
ā2023-02-27 11:04 AM
yes we are also using pwa same issue
ā2023-02-27 11:08 AM
I contacted zoom support and submitted a ticket, they stated it was a known issue being looked at. Would be nice if the status board was updated so admins aren't trying to figure out if its an issue with their environment or zoom.
ā2023-02-27 11:10 AM
I couldn't agree more spent the last 3 hours on this issue. Thank you for the update!!
ā2023-02-27 10:32 AM
My organization is also experiencing the same issues as of this morning. It only seems to be causing issues on chromeOS devices and meetings using external authentication as the authentication requirement. We are also using the PWA and not the chromeOS application.
ā2023-02-27 02:06 PM - edited ā2023-02-28 06:23 AM
We are also seeing this issue with various Schools using Chromebooks and getting the same error.
I submitted a ticket to get status updates on this issue but have not received any updates as of this morning. 2/28/2023
ā2023-02-27 05:04 PM
Same issue started at our school today. "Unknown Error" for students trying to join Zoom classes on their school-issued chromebooks.
ā2023-02-27 05:26 PM
Same issue when joining from chromebook
ā2023-02-28 07:15 AM
Hi @jjones1 @Liam1231 @Happyone @jeffreyb @CigZoomPro, I have been looking at some support tickets with similar issues within this discussion. Prior to a reply to a ticket, there seems to be a hotfix that has been deployed to resolve the issue. Could you please test and confirm if you experience any issues still?
ā2023-02-28 07:54 AM
working great this morning THANK YOU!
ā2023-02-28 08:59 AM
Yes, students are able to connect from their chromebooks this morning. Thank you.
ā2023-05-15 07:51 AM
I have the same issue - An unknown error has occurred, please try to refresh this page to rejoin the meeting
. Who do i ask for help? Thank you
ā2023-05-15 08:03 AM
Hi @olha2 this has been fixed. Just to double-confirm.. you are Using Zoom for Chrome PWA correct?
ā2023-05-15 08:17 AM
Yes. I've been using it for months with no problem. It just happened.
ā2024-04-27 10:24 AM
When I share to Facebook using Zoom, I encounter this message. How can I solve it?
An unknown error has occurred.
ā2023-02-28 07:47 AM
Thanks for all the help! This morning it was working fine with no issues at all. I'm not sure what made it work, just happy it is
ā2023-02-28 07:50 AM - edited ā2023-02-28 07:50 AM
š @Happyone amazing! Glad to hear that this was resolved for you!