Cannot join any meeting after upgrading Zoom app

Forum|Forum|2 years ago
December 4, 2023
5 replies
0 views

I have been using the Zoom app to join meetings for a couple of years now. I have an Ubuntu 22.04 PC. A couple of weeks ago I was forced to update the version, so I went to the downloads page and downloaded the version for Ubuntu 64 bit. After installing it with `sudo apt install ./zoom_amd64.deb` the app opens, but I cannot join any meeting. The app simply freezes in "connecting..." and after some minutes I get a message saying "An unknown error occurred, error code 5003".

I already uninstalled and re-installed the app like 5 times by now, always the same.

How can I solve this problem?

Other

M

Marlies1165

Newcomer

same problem here. I download the update, but cannot even install it.

M

Marlies1165

Newcomer

Same problem here. I cannot install the download.

M

Marlies1165

Newcomer

Same problem here. I cannot install the download

MGSR

Community Manager

Hello there,

I'm sorry for the late response and the inconvenience you experienced.

If you are receiving error code 5003, this means that an issue is preventing a connection between your device and Zoom’s servers.

How to fix it

To solve this issue, perform any of the following solutions:

Reinstall Zoom

Uninstall Zoom.
Download and install the latest version of Zoom.

Check your network firewall and proxy settings.

Contact a network administrator to check your firewall and proxy settings.
Disable any antivirus software that might be interfering with your connection.
Check with your internet service provider if you can connect to the Zoom service.

Let us know if you need further assistance.

M

Marlies1165

Newcomer

after restarting my pc, zoom works fine. So I guess the installation worked automaticallly after downloading and unzipping it.