Unable to hear audio during meetings

[adriellebizzio]

It's been almost a month that all of the blue the audio stopped working when I was in a meeting. I can't listen to anyone or any other sound when I'm the host.  I thought the problem could be with my device so I changed the earphones, but nothing happened. Apparently the program can recognize my mic but i don't hear any sound (even when I try the "test" on settings".
I deleted and downloaded the app again, but it didn't fix the problem. I sent a message to the support, but nobody answered me and I'm still paying for this without being able to use it.

[storyhub]

Need to know the specific hardware and software being used.

If you are trying to use a bluetooth device that is most likely your issue. As an audio engineer I can tell you that Bluetooth is not a standardized technology (contrary to popular belief). Try using a USB device or an analog device.

I know the following device works with PCs and Apple device and works as a USB or an analog device.

https://www.amazon.com/gp/product/B09N3N9ZWJ?th=1

[nmarsh]

How about fixing Zoom so it isn't so flaky?? Same problem intermittently. Makes no sense at all. 1 hour call this morning and last night no problem. Now no one can hear me even though my microphone works. Surely Zoom makes enough money now to provide some support.

[MGSR]

Hello, @nmarsh! We're sorry for the inconvenience you experienced. You can checkout this resource on troubleshooting your audio. You can also check this link for troubleshooting Bluetooth headphones.