Unable to download Transcripts (Request failed with status code 403)

[PaulClnk]

I'm trying to download the transcript of a recent zoom meeting. The meeting was recorded, Create audio transcript is selected in advanced cloud recording settings, and I can see it in the Transcripts tab. However, when I try to download it, I get this error message: Request failed with status code 403. Advice I've found points to all the normal things like; check you're signed into correct account and have the correct permissions (which I do)... does any body have any idea what might be going wrong?

[jroth]

I'm having the same problem.

[kimmielee7]

I'm having the same issue.  I have filed a ticket for assistance.  it takes 48 hours to get a response each time i respond that nothing has worked.  I now have been trying to get this resolved for the last 2 months, with no success.  I don't know where to turn

[MGSR]

Hello there,

I'm sorry for the inconvenience and the late response.

This issue has been recognized by our technical team and is currently being worked on.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

[MGSR]

Hello there, 

Thank you for your patience. Just to give you an update, the issue has been resolved and you should be able to download the transcripts now.

Please let us know if you need further assistance. 

[meriment]

You could download the transcripts using APIs if it is not available from the portal. This would be a simple extraction. If you are not a developer there is a Zoom app, Salepager, that lets you download recording transcripts.