Turning off chat function is not working

[AusTeacher]

Hi,

I am a primary school teacher running ZOOMS for remote learning. 

Recently myself and my colleagues have noticed that we are unable to turn off chat during a ZOOM, which can be frustrating with dozens of nine year olds.

We have tried the below methods but it does not seem to stick and immediately reverts:

1. Click the Security button and untick the Chat option

2. Open the separate Chat window and click the three-dot menu. This allows you more granular control over who the participants can chat to.

Help would be greatly appreciated. 

[Bri]

Hi @AusTeacher! Welcome to the Zoom Community. I just realized you didn't receive a reply to your post. Are you still having this issue? If so, please check out the following knowledge base articles and let me know if that helps!

https://support.zoom.us/hc/en-us/articles/115004809306

https://support.zoom.us/hc/en-us/articles/360060835932-Enabling-and-disabling-private-chat