Turning off Zoom Auto Tracking

[mmurp13]

Hi all -

I'm using Zoom on a Neat Bar system (neat bar + TVs), and with a recent software update, the camera is automatically enabling camera tracking. This is causing issues with the video as it does not frame the room correctly.

How can I disable this camera tracking permanently? I'd like it to start with a set framing of the room each time. 

Thanks!

[RN]

Hey @mmurp13 have you tried to enable or disable Neat camera features? 

1. Open Device Settings
2. Open the Audio & video Menu
3. Select radio button next Auto framing to enable/disable the feature
4. Select the preferred framing option (Group or Individual) when feature is enabled

After configuring let me know if that helps! 

[Nataliav1]

Hi, I have the same issue, when i use camera it keeps zooming in a lot. but i dont see any option to disable auto framing.

[zoomalisha]

Hi, I am having this issue but there is no longer any setting in zoom titled 'Auto Framing'. Nothing comes up when I click on video settings that would suggest auto framing, yet every time I join a zoom call my camera keeps zooming in and out and moving around. I have a MacBook Pro and I also checked for center stage setting on my Mac but there are none.