Turning off Zoom Auto Tracking

[mmurp13]

Hi all -

I'm using Zoom on a Neat Bar system (neat bar + TVs), and with a recent software update, the camera is automatically enabling camera tracking. This is causing issues with the video as it does not frame the room correctly.

How can I disable this camera tracking permanently? I'd like it to start with a set framing of the room each time. 

Thanks!

[RN]

Hey @mmurp13 have you tried to enable or disable Neat camera features? 

1. Open Device Settings
2. Open the Audio & video Menu
3. Select radio button next Auto framing to enable/disable the feature
4. Select the preferred framing option (Group or Individual) when feature is enabled

After configuring let me know if that helps! 

[Nataliav1]

Hi, I have the same issue, when i use camera it keeps zooming in a lot. but i dont see any option to disable auto framing.

[zoomalisha]

Hi, I am having this issue but there is no longer any setting in zoom titled 'Auto Framing'. Nothing comes up when I click on video settings that would suggest auto framing, yet every time I join a zoom call my camera keeps zooming in and out and moving around. I have a MacBook Pro and I also checked for center stage setting on my Mac but there are none. 

[MGSR]

Hello @zoomalisha,

Welcome to the Zoom Community! We're glad to have you here.

This option can be enabled or disabled as needed within a Zoom meeting or webinar. 

1. Start or join a Zoom meeting or webinar. 
2. Tap the screen to bring up meeting controls. 
3. On the top-left corner, tap Turn On Center Stage to enable the video tracking. 
4. To disable Center Stage video tracking, tap Turn Off Center Stage. 

Please let us know if this works or if you need further assistance.