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Trouble answering a Zoom call

BryanD
Newcomer
Newcomer

Hi all

 

I've recently started using zoom and when I receive a call, the pop up window appears askign me to join or decline the call, each time I've clicked Join but the call doesn't connect. My status says I'm in a meeting but I don't have access to the call/meeting. Can someone shed some light on this please?

 

 

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