Team Channel messages empty after re-installing new zoom desktop client

[Elbjes]

Hi Community,

I have de-installed the zoom client and installed the new desktop client (windows). With the new client I only see very old messages in two team channels (it is a private group channel). I cannot see new messages but I know there are new ones. In the chats with a person directly, I see all chat messages.

I cannot find something to change in my settings.

Perhaps someone has a hint for me what I could do?

Thanks in advance!

Cheers

Astrid

[ArvinG]

To clarify, when a member of that channel sends a message you get a notification (I am assuming that you do - as this should tell you if you have a new message) but when you go in to that channel to check what that message is you can't see it except for old messages?

[Elbjes]

Hi Arvin,

pardon, it was described not correctly by me. New messages I can see but messageges which have been posted before the datetime I re-installed the new client I cannot see. So the history is empty. But very old messages (from March) I can see. So there is missing a big period of history.

Cheers, Astrid

[ArvinG]

Thank you for clarifying! Normally you should still see the chat history post re-installation. Makes me wonder now if you have chat cloud storage enabled. Here's a good article that you can check >> https://support.zoom.us/hc/en-us/articles/115005516426#h_01EH7ZDRWQHVKRP9C566BFQTNV

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[Elbjes]

I tried to open the "Account Settings" but unfortunately I cannot access the menue. Is it because I am no admin and only installed the Zoom Client for free (account type = free)?

[ArvinG]

Yes. That is correct. That may also be the reason why we aren't seeing historical chats after re-installation.