TOUCH UP MY APPEARANCE is missing (ZOOM PRO)

[JeanaLocke]

On June 13, 2024, Zoom literally stopped working on my desktop (PC). I finally uninstalled it.  Then reinstalled and signed in.  I had to reset all my settings.  My gut says it has to do with Zoom App.  I only use ZOOM in a browser and never on the phone.    TOUCH UP MY APPEARANCE which has numerous features I like .... it is gone!    The zoom AI cannot understand ...and I am using exact ZOOM language.  

Any suggestions on what happened or where it might be?  

I hate to uninstall again...and reinstall... who knows if I will get anything back! 

[ExpertswhoJohn]

hi @JeanaLocke ,

The browser version of zoom will never be able to keep up with the App. But the Zoom engineers do try and keep the main features available. The deeper features are not all possible within the browser.

all the best

John

[storyink]

Will it take a year do you think to update the browser? Background & effects (where touch up appears according to "help") no longer exists.

[storyhub]

touch up my appearance has moved. It is now under settings > background & effects.

[millersjam]

background and effects is missing too

[millersjam]

Mine is competely missing also along with many other features. Background and effects is also gone

[fisherad]

If Google meet can do it on a Chromebook then you'd think Zoom could figure it out as well.