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I bought a subscription but my account is still basic! The money was taken. What should I do?

3 REPLIES 3

Hi @Stepan1999 , have you assigned your license? If not, the steps are outlined here: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Thanks, but if I open users, I don't see anything. There is just a field that says I should chage my basic. There are no users and no function "edit"

Hi,

Are you in the Admin > Users section ?

Perhaps share a screenshot of what you see?

Regards