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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I am unable to download a recording

Madhup
Newcomer
Newcomer
 
 
 
 

 

1 ACCEPTED SOLUTION

I know this is an old question, but I encountered and solved a similar issue recently. Reporting back here in case others bump into the same problem.

I got the failed-forbidden alert in chrome downloads the first time I tried to download video files from a zoom recording because it triggers 8 downloads at once and that trips a security alert in chrome. Something on zoom's site hung and I was unable to click the dialog popup that asked for permission to allow this on the site, the downloads timed out, and when I retried I hit the same issue as this poster, all subsequent attempts failed.

To fix: 
Go to Chrome Settings > Privacy & Security > Site Settings
If the issue you're encountering matches what I'm describing, the zoom.us site your organization uses will show: Blocked Multiple Downloads
Click the line item for that site
Scroll to find Multiple Downloads and set to Allowed
I believe you'll need to restart Chrome, but downloading the recording files should work following this fix

View solution in original post

4 REPLIES 4

JepZoom
Creator I
Creator I

Are you having some kind of error when trying to download your recording?

HughMaynard
Newcomer
Newcomer

I am trying to download a recording of a meeting to empty my storage and each attempt has failed. I've done this process a number of times, and never experienced a download failure before. The download starts successfully but stops at around the 200MB (of a 894MB file).  when it fails I can resume but after 2-3 resumes it is then marked "Failed - forbidden". Is there a fix for this bug?

You can try following the steps in this link: https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

If that doesn't solve your issue, I suggest reaching out to Zoom support through chat or email for further assistance.

I know this is an old question, but I encountered and solved a similar issue recently. Reporting back here in case others bump into the same problem.

I got the failed-forbidden alert in chrome downloads the first time I tried to download video files from a zoom recording because it triggers 8 downloads at once and that trips a security alert in chrome. Something on zoom's site hung and I was unable to click the dialog popup that asked for permission to allow this on the site, the downloads timed out, and when I retried I hit the same issue as this poster, all subsequent attempts failed.

To fix: 
Go to Chrome Settings > Privacy & Security > Site Settings
If the issue you're encountering matches what I'm describing, the zoom.us site your organization uses will show: Blocked Multiple Downloads
Click the line item for that site
Scroll to find Multiple Downloads and set to Allowed
I believe you'll need to restart Chrome, but downloading the recording files should work following this fix