Screen share audio music issue

[ireny94]

Hi! I need help to cope with audio problem when I am shared other's screen. 

I can hear what people say. but in case of music, I can't hear any sound. 

When I try audio test in zoom, I can't also hear any sound. 

This is my new laptop and it works well with other program besides zoom. plz help me.. what can I do for this? 

[MicahHoffman]

Hello!

Here's a support article that answers this question:

https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-in-a-screen-share 

the person sharing their screen will need to follow this article.

Thanks,

Micah

[ireny94]

Hello! Thank you for your reply.

The problem is when I try 'Audio Test', I can't hear any sound. 

When I share my screen, it's okay. but when Others share their screen, I can't hear their music Sound(Talking sound is okay). 

How can I deal with this? 

Thanks,

Irene

[MicahHoffman]

Hi! 

It sounds like you may need to do some more troubleshooting for your computer's audio devices.

I would check to see if your default computer audio devices work in other apps, and then check and ensure that that it is also set within Zoom.

Here's some troubleshooting you can try:

https://support.zoom.us/hc/en-us/articles/201362283-Testing-audio-before-Zoom-Meetings 

Thanks,

Micah