Scheduling: “Request failed with status code 401.”

[Stadvo]

I tried two ways to reschedule a meeting with an individual attendee. First, I did a rescheduling—just as I had successfully done two weeks ago. But this time I got a “Request failed with status code 401” notification. Then I tried to simply do a new appointment for the given date. That failed too—“status code 401.”

One other annoying problem was that when I tried to use Zoom’s chat support (“Zoe, Zoom’s virtual agent for technical support and Billing”), not only didn’t I find the help I needed, but the chatbox stays one the screen—even when I reboot—and partly obscures the view. I can't get rid of it.

But the crucial issue is getting my new appointment set up by Wednesday morning, June 14.

I’d much appreciate help on this.

Thanks,

Steve A. (“stadvo”)

[CHinnant]

I am having the same problem today and look forward to hearing how to resolve it.

[RA11]

I'm also having the same problem today.  I've been using zoom daily since March 2020 and this is the first time I've received this message.  I, too, look forward to resolving it.