Scheduled meeting chat

[creativehub]

Good day, I scheduled a meeting and posted a message to the participants in the meeting chat however I got this notice: that x email address is an external user and cannot be added and to Change my privacy settings to add the user, but I am not seeing anything is privacy to adjust.

[MGSR]

Hello @creativehub 

Welcome to the Zoom Community! We're glad to have you here.

It's possible that the contact has not yet accepted the invitation request, or your organization's owner or administrator has disabled the option to add external contacts.
 

For more help, please check out this article on adding and managing Zoom contacts.

[creativehub]

Good Day Mark, I am the owner/administrator and no that's not the case. 

[MGSR]

Hi @creativehub!

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[creativehub]

Hi Mark, just saw your previous messaged and responded. However, it did not answer my question. 

[MGSR]

Thank you for the response. You can change the settings by following the steps here.

You can adjust Zoom Team Chat external settings for the entire account or at the Group level for specific user groups or departments, allowing for more detailed control. Some settings are exclusively accessible at the Group-level.

[MGSR]

Hello @creativehub,

I am just following up to see if the issue has been resolved or if you need further assistance with it.