Schedule button is inactive in Zoom Client for Mac

[dfwuysang]

I've recently install Zoom on a MacBook. But my Schedule button is inactive, my profile is not loading fully, and my previously scheduled meetings not showing up.

I tried installing, uninstall and reinstalling, restarting, still the same. I tried the installer for Mac with the Download button on the website, and also the link for Apple Silicon.

My privacy settings look OK, mic, camera, accessibility are set for Zoom.

My previous Mac is working well.

[CarlaA]

Hi @dfwuysang ! Welcome to the Zoom Community. I just realized you didn't receive a reply to your post. Are you still having this issue? If so, below are the troubleshooting steps you can take to fix this issue:
1. Open Zoom client and Quit from the Zoom menu
2. Open Terminal
3. Type: cd "Library/Application Support/zoom.us"
4. Type: rm -rf data and hit enter
5. Reinstall Zoom client: zoom.us/downloads

6. Restart your computer

Run a test meeting and let me know if that works! 

Moderator

Zoom Community Team

[pbanas]

Hi,

I have the same issue which I thought would be resolved in latest update. I tried your solution and got this in terminal:  

MacBook-Pro:zoom.us MYNAME$ cd "Library/Application Support/zoom.us"

-bash: cd: Library/Application Support/zoom.us: No such file or directory

MacBook-Pro:zoom.us MYNAME$

thanks for any new ideas!

[MGSR]

Hello @pbanas,

I'm sorry for the confusion. I'm afraid the instructions above are outdated. Kindly follow this article for the Mac OS; you may also follow the clean install option outlined on the article.

If you need further assistance, please let us know.

[pbanas]

Additionally, along with the inability to schedule or see scheduled/past meetings, the New Meeting button also doesn't work so I can't start Zoom for a meeting on the fly. I can get to prior URLs or join other people's meetings, but can't get to Zoom to record myself or quickly get on my usual default URL. i

PS: Your forum keeps rejecting posts the first time for invalid HTML though there is no HTML and when the "post has been changed," there is no difference. Maddening...