Says my device does not support virtual backgrounds or blurr, but when I look up the requirements...

[SteveW68]

My device appears to have the requirements for virtual backgrounds or blurr but Zoom tells me it doesn't. I looked them up. What can I do now?

[Bort · Accepted solution]

Your processor is what is not meeting the system requirements. Your processor is a 2nd generation i5 processor with 2 cores. The virtual background system requirements state you must have at least a 3rd generation i5 processor with 2 cores. 

[RN]

Hey @ao915 welcome to the community, and I'm sorry you're having trouble using Virtual Background without a green screen. Is the device on which you're attempting to run Zoom powered by an Intel Processor N200?

[SullyQ]

mines an n95 with 16gb ram. A literal mini gaming pc that handles all games. But it won't allow me to use a background without a green screen?

[gemrides]

Hey there, I have a Dell latitude 7320 with an 11th generation Intel Core I7-1185G7 at 3.00 gigahertz with 16 gigs of ram. Why won't virtual backgrounds work for this computer?

[BlahBlah2]

I guess Zoom is encouraging us to look for other platforms to host our meetings.  Not easy to consider upgrading a device to host Zoom.

[hnguyen]

Sorry due to recent staff reduction, Zoom has no manpower to update CPU list. The list will be updated every 2 years, if its Staff can really catch up. Good luck!

I just bought a new laptop ntel® Core™ Ultra 7 165U and my laptop is not 'good' enough for virtual background.

[BlahBlah2]

Zoom may collapse as a company if this continues. I just looked at the specs of your processor: The Intel Core Ultra 7 165U is a mobile processor with 12 cores, launched in December 2023, at an MSRP of $448. It is part of the Ultra 7 lineup, using the Meteor Lake architecture with BGA 2049.  https://www.techpowerup.com/cpu-specs/core-ultra-7-165u.c3523#:~:text=The%20Intel%20Core%20Ultra%207....  

[375534]

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@SteveW68 wrote:

My device appears to have the requirements for virtual backgrounds or blurr but Zoom tells me it doesn't. I looked them up. What can I do now?

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[BlahBlah2]

Just buy a new device with the latest fanciest processor and latest software and be prepared to throw it in the rubbish in about 3 -5 years.  Windows 10 is going to be redundant soon, so is all similar tech products, iPhone 15 series have already been dumped with no further updates possible, all big tech companies are going down this rabbit hole of forcing us to upgrade our devices. No escaping this monumental waste of digital hardware, unless the EU or similar large powerhouse blocks hold these companies responsible for these actions. 

[HafizLSPMR]

I have Intel Core 3 100U, better than i5 gen 8. And have a very poor virtual background. Wow. And now i have to buy a new laptop? or the old laptop?