Remote Control icon missing - URGENT | Community
Skip to main content
B
Newcomer
Bounse
Newcomer
October 19, 2021
Question

Remote Control icon missing - URGENT

  • October 19, 2021
  • 1 reply
  • 0 views

Hi

Remote Control has simply disappeared from the share menu. I have uninstalled Zoom and reinstalled it but the Remote Control icon has still not returned. Can someone please let me know how I can fix this because it is essential that I have this Remote Control ability for my business.

I have seen another community post with the same issue and the person said they were sent a CleanZoom file to clean Zoom and then reinstall it. If this is a legitimate file please provide it to those of us who are having this problem.

All I can think of is that one of my automatic updates has changed things.

Thanks

 

    1 reply

    Bort
    Employee
    Bort
    Employee
    October 19, 2021

    The clean Zoom uninstaller can be found at the bottom of this support article: https://support.zoom.us/hc/en-us/articles/201362163

     

    Hopefully that helps your problem. 

    B
    Newcomer
    BounseAuthor
    Newcomer
    October 19, 2021

    Hi Bort

    Thank you for your assistance however this has not fixed the issue for me, Remote Control icon is still missing form the Share Screen.

    Any other suggestions?

    Thanks

    Bort
    Employee
    Bort
    Employee
    October 19, 2021

    Is there any pattern to the meetings that don't have the Remote Control option? Are all the meetings hosted by your profile? 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.