cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recording did not include multiple people

skwilder
Newcomer
Newcomer

I recorded a session and when I replayed it I could not see the other speakers unless they spoke. I would like to see everyone in the screen during the whole recording? What do I do to accomplish that.

 

Look at the screenshot of my settings. I think I set it up right, but recording did not come out the way I wanted.

 

@Support1 

 

1 ACCEPTED SOLUTION

Bort
Zoom Employee
Zoom Employee

Hi @skwilder 

Based on those settings, you should have both Speaker view (the view you described) and Gallery view (all participants, or at least up to 49 participants, visible at all times). Do you see any other recording files for that meeting session? 

Also, just to make sure, you recorded to the cloud, correct? If you recorded locally, then those settings are not applicable and the local recording would capture the meeting as you viewed it. 

View solution in original post

2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

Hi @skwilder 

Based on those settings, you should have both Speaker view (the view you described) and Gallery view (all participants, or at least up to 49 participants, visible at all times). Do you see any other recording files for that meeting session? 

Also, just to make sure, you recorded to the cloud, correct? If you recorded locally, then those settings are not applicable and the local recording would capture the meeting as you viewed it. 

skwilder
Newcomer
Newcomer

@Bort Thank you. I went back and went through all the files that were saved and found the gallery view. ! Thanks again.