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Newcomer
weareh1
Newcomer
August 9, 2022
Question

Zoom outlook plugin MAC wont launch

  • August 9, 2022
  • 1 reply
  • 0 views

Recently installed Zoom add in for mac in outlook

 

but when opening the calendar invite in outlook and selecting the "Join" button - zoom doesnt launch, it just minimizes the window.

 

Even if zoom client is open nothing happens, anyone else experienced this on a mac?

 

(Mac running latest OS)

    1 reply

    J
    Explorer
    JimmyWick
    Explorer
    August 11, 2022

    Download the troubleshooting version of the Outlook Plugin provided by Support.
    Double click the file and follow the instructions to open.
    Login to the new Mac Outlook plugin and run the same case to duplicate the issue
    Open your finder and select Go and then Go to Folder
    For Outlook 2011 input ~/Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log
    For Office 365/2016 Version 15.x input ~/Library/Containers/com.microsoft.outlook/Data/Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log
    Send the log or upload to Dropbox/Google Drive and send us the link in your support ticket.
    After sending the logs, please uninstall this troubleshooting version of the Zoom Outlook plugin and reinstall from the Downloads page.

     

    Hope this helps.

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