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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Recording did not include multiple people

skwilder
Newcomer
Newcomer

I recorded a session and when I replayed it I could not see the other speakers unless they spoke. I would like to see everyone in the screen during the whole recording? What do I do to accomplish that.

 

Look at the screenshot of my settings. I think I set it up right, but recording did not come out the way I wanted.

 

@Support1 

 

1 ACCEPTED SOLUTION

Bort
Zoom Employee
Zoom Employee

Hi @skwilder 

Based on those settings, you should have both Speaker view (the view you described) and Gallery view (all participants, or at least up to 49 participants, visible at all times). Do you see any other recording files for that meeting session? 

Also, just to make sure, you recorded to the cloud, correct? If you recorded locally, then those settings are not applicable and the local recording would capture the meeting as you viewed it. 

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2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

Hi @skwilder 

Based on those settings, you should have both Speaker view (the view you described) and Gallery view (all participants, or at least up to 49 participants, visible at all times). Do you see any other recording files for that meeting session? 

Also, just to make sure, you recorded to the cloud, correct? If you recorded locally, then those settings are not applicable and the local recording would capture the meeting as you viewed it. 

skwilder
Newcomer
Newcomer

@Bort Thank you. I went back and went through all the files that were saved and found the gallery view. ! Thanks again.