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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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JanetHudgins
Explorer
Explorer

‎2024-03-12 11:35 AM

I've added a jpeg picture in my profile but it never appears, only my name. I don't know what's wrong as it all seems straight forward when i Save it.

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3 REPLIES 3

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-11 09:30 AM - edited ‎2024-04-11 09:35 AM

Hi @JanetHudgins!

 

Are you logged in to your Zoom account when accessing the meeting? Usually, this occurs when the user is not logged in to their Zoom account before the meeting starts. 

 

Please also review the troubleshooting steps outlined here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065840#h_01GG81QTVK76YHSNZ8NFC470...

 

I hope this helps!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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JanetHudgins
Explorer
Explorer
In response to CarlaA

‎2024-04-11 11:26 AM

Yes, I’m signed in and my picture appears there but not when I’m in a meeting when I mute and stop the video .

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CarlaA
Community Moderator | Employee
Community Moderator | Employee
In response to JanetHudgins

‎2024-04-17 11:29 AM

Hi @JanetHudgins, 

 

Can you uninstall and then reinstall the Zoom application on your device? Is this also occurring to other participants in the meeting or just you? 

 

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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