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JanetHudgins
Newcomer
Newcomer

I've added a jpeg picture in my profile but it never appears, only my name. I don't know what's wrong as it all seems straight forward when i Save it.

3 REPLIES 3

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @JanetHudgins!

 

Are you logged in to your Zoom account when accessing the meeting? Usually, this occurs when the user is not logged in to their Zoom account before the meeting starts. 

 

Please also review the troubleshooting steps outlined here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065840#h_01GG81QTVK76YHSNZ8NFC470...

 

I hope this helps!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Yes, I’m signed in and my picture appears there but not when I’m in a meeting when I mute and stop the video .

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @JanetHudgins

 

Can you uninstall and then reinstall the Zoom application on your device? Is this also occurring to other participants in the meeting or just you? 

 

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?