No toolbar, only mute button on android phone

[Abbysinthe]

Joined a meeting today and there was no option to turn my camera off, check chat, see participants are otherwise participate in the meeting. The toolbar was completely gone. I thought it was due to that particular meetings settings however I started my own meeting and the issue persisted.

The only button at the bottom was the mute button. Can not swipe up or down to find the toolbar or invite link. There is no leave button when swiping from the top or hitting the back button. Clicked both sides of the meeting screen, every corner and every place but the toolbar, 3 dots, etc are not there. Latest update was 09/16 and my meeting on 09/29 did not have this issue.  Restarted my phone, uninstalled and re-installed zoom, checked settings to make sure that the meeting settings have "always show meeting controls" turned on.  

Is there an update or patch that is missing? Why are all the controls for the meeting gone? 

Been using zoom for 5 years and am at a complete loss as to next steps. Any help is appreciated.  Thank you 

[IreneG]

Same here. And can't find any infor about it online.

[techwolf89]

Any fix for this yet?

[IreneG]

Same here.

[lolvinho]

Same here, the app is totally broken - can't turn on video, can't open chat, can't even exit the meeting now.

[techwolf89]

Any update on a fix for this yet?

[Okili77]

Same here

[GOM]

My situation is the same.  I've uninstalled and reinstalled Zoom several times, with no change.  I'm using an Android tablet (Samsung.)  I have a Windows 10 PC and an Android phone, both with Zoom installed, and these are both unaffected, but I much prefer my tablet for my  Zoom meetings.  I'm frustrated that no action I've taken has had any results, yet it seems that several of us have had the same problem recently.  Shouldn't there be a fix for this??  

[Onomatopoeia]

Same BS for about a week

[Onomatopoeia]

When is this getting fixed, we should at least have the option to move back to the old version.

[MGSR]

Hello Community Members,

I'm sorry for the inconvenience and the late response.

Our technical team has acknowledged this issue and is actively working on a solution.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

[Mybabylady]

I am on a Samsung Galaxy Fold Z with this issue popping up with the last update, I am assuming. It is useless for me to have Zoom on my phone right nlw and I do a LOT of Zoom on my phone. 

[Abbysinthe]

Has there been any progress on a solution? The app is still not functioning correctly.  I've since upgraded my android hoping that would alleviate the issue but it did not. Please advise if theres anything else that can be provided in order to expedite a solution. To add further, audio will also not connect to any bluetooth devices. Many thanks. 

[NWT]

Version 6.5.11 (32752) is fine. I have tested it in practice. My device is Galaxy Tab A7 Lite. Thanks

[Onomatopoeia]

ZOOM IS NO LONGER CUSTOMER SERVICE BASED

[Girlfromearth1]

Same issue I faced today. I thought it was my phone. I use the android 16 version. Please fix this

[NWT]

Version 6.5.11 (32752) is good. I have tested it. My device is Galaxy Tab A7 Lite.

[MGSR]

Hello Community Members,

Thank you for your patience. Our engineering team has identified the issue and is actively working on a solution. We’ll continue to provide updates in this thread as we make progress. In the meantime, we truly appreciate your understanding.

[1212]

mine and my friends is not working either, i hope it gets fixed soon, being a leader and not having them is somthing else thank you

[sin008]

It's unbelievable you have these kinds of regressions in the product and have not had a fix in 17 days! 

[Onomatopoeia]

It's time to rollback the update or fix.  A month of this issue is NOT ACCEPTABLE.

[MGSR]

Hello Community Members,

Thank you for bringing it to our attention.  We acknowledge your experience and confirm Zoom Android v6.6.5 will resolve it for you.  This version is in the process of being released to the Play Store.  Please update when it is available.

Let us know if you have any additional concerns.

[MGSR]

Hello Community Members! The 6.6.5 version is now available on Android devices. Kindly let update your Zoom apps and let us know if you need further assistance. Thank you!

[Onomatopoeia]

Fixes issue with Mute button as only button.  I can see entire toolbar at bottom of screen.

DOES NOT FIX audio switching; No button on top left, in tool bar, menu options, and/or profile settings.  AUDIO SOURCE SWITCHING BUTTON STILL MISSING.

[Onomatopoeia]

Please see https://community.zoom.com/t5/Zoom-Meetings/No-option-to-change-Audio-output-source-on-latest-Androi...