Zoom Screen Rearranged. SWOLLEN.

[Salih33]

I've been using Zoom consistently a few days per week for classes for the past 3 years. I used an iPhone 15 pro Max that's up to date but then switched to an android Z Fold 7 a month ago. 

The screen is completely rearranged with only a mic button in the center of the screen. No chat. No other buttons at all. I've done every check I can think if but I can not use any functions for classes bc there is nothing on the screen as far as controls. 

I switched back to the 15 pro Max to see if it was the phone, and yes, the iPhones Zoom screen is normal looking but every time I press the chat button on it, it completely cuts off the zoom and recycles logging back in. Everytime I press chat. So I'm hindered from using it also. 

This is super weird. 

I truly want someone to explain how to fix this issue. With both phones but particularly with the Z Fold 7 bc that's my main phone used for classes. 

Everything for zoom works fine on my MacBook. 

This is perplexing. 

Please help. 

Thanks. 

[MGSR · Accepted solution]

Hello Community Members! The 6.6.5 version is now available on Android devices. Kindly update your Zoom apps and let us know if you need further assistance. Thank you!

[CarlaA]

Hi @Salih33,

Thank you for your patience. Our engineering team has identified the issue and is actively working on a solution. We’ll continue to provide updates in this thread as we make progress. In the meantime, we truly appreciate your understanding.

[Salih33]

Thank you. This is a major issue affecting my ability to attend class. Please correct it and update me ASAP. 

[1212]

Ya i have a 7 also doing the same, its not the phone its zoom, you're not alone, 

[Salih33]

Thanks. But why does zoom work fine on my iPhone but not the 7?

[MGSR]

Hello Community Members,

Thank you for bringing it to our attention.  We acknowledge your experience and confirm Zoom Android v6.6.5 will resolve it for you.  This version is in the process of being released to the Play Store.  Please update when it is available.

Let us know if you have any additional concerns.

[Salih33]

Thank you. I have been waiting for 2 months. Is there an ETA for the update bc I just checked the Playstore and nothing new yet for it. 

Thanks. 

[MGSR · Accepted solution]

Hello Community Members! The 6.6.5 version is now available on Android devices. Kindly update your Zoom apps and let us know if you need further assistance. Thank you!

[Salih33 · Accepted solution]

Yes. This worked. My zoom is now normal in this Z Fold 7. I'm sooo happy Thank you.