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No sound on share screen for participants

sebastieng
Newcomer
Newcomer

No sound on my video for participants when I shared my screen, even if the fonction is activate. The problem is intermittent. I use Chrome on a computer, Windows 10 Professionnal. I use Zoom Version: 5.16.10 (26186)

 

Thanks.

1 ACCEPTED SOLUTION

DeniseLahat
Community Champion | Customer
Community Champion | Customer

So make sure you have "share sound" checked.  I do recommend downloading the video to your computer and sharing using share screen/advanced/video

Denise Lahat
_____________________________
Need more help? Hire a ZoomPro - https://zoompros.guru
and join our FB group https://www.facebook.com/groups/zoomeventpros

View solution in original post

5 REPLIES 5

DeniseLahat
Community Champion | Customer
Community Champion | Customer

are you sharing your video using advance/video?

 

Denise Lahat
_____________________________
Need more help? Hire a ZoomPro - https://zoompros.guru
and join our FB group https://www.facebook.com/groups/zoomeventpros

sebastieng
Newcomer
Newcomer

No Basic, video on web throw screen or browser.

DeniseLahat
Community Champion | Customer
Community Champion | Customer

So make sure you have "share sound" checked.  I do recommend downloading the video to your computer and sharing using share screen/advanced/video

Denise Lahat
_____________________________
Need more help? Hire a ZoomPro - https://zoompros.guru
and join our FB group https://www.facebook.com/groups/zoomeventpros

Sometimes when I try to share screen, it is not possible to check the option to share sound. it seems disabled. how can we solve that?

sebastieng
Newcomer
Newcomer

Share sound is checked. A friend of mine, also on Windows, have de same problem. We could use Advanced Video sometimes, but it's not always possible when we want to share a YouTube video. Is there a bug in Zoom application for Windows?