No sound on share screen for participants

[sebastieng]

No sound on my video for participants when I shared my screen, even if the fonction is activate. The problem is intermittent. I use Chrome on a computer, Windows 10 Professionnal. I use Zoom Version: 5.16.10 (26186)

Thanks.

[DeniseLahat]

are you sharing your video using advance/video?

[sebastieng]

No Basic, video on web throw screen or browser.

[DeniseLahat · Accepted solution]

So make sure you have "share sound" checked.  I do recommend downloading the video to your computer and sharing using share screen/advanced/video

[PatriciaAdam_96]

Sometimes when I try to share screen, it is not possible to check the option to share sound. it seems disabled. how can we solve that?

[sebastieng]

Share sound is checked. A friend of mine, also on Windows, have de same problem. We could use Advanced Video sometimes, but it's not always possible when we want to share a YouTube video. Is there a bug in Zoom application for Windows?