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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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CassiexMiles
Newcomer
Newcomer

‎2022-01-29 05:37 AM

Hello, I’m Erin. I’m new to the “Zoom Community” I needed a little help changing my meeting password. How? Every time I try to put a new one it says my old password is wrong and I don’t have an old password! I just started last night around 11:30pm.

 

Thanks, 
A New Zoomer

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2 REPLIES 2

jeremyjustin
Community Champion | Employee
Community Champion | Employee

‎2022-01-29 11:13 AM

Hi @Erin thank you for your post here on the Zoom Community! If you go in your web browser to https://zoom.us and click "Sign In" in the upper right. Then click "Forgot password?"

jeremyjustin_0-1643483601398.jpeg

You will be able to change it that way! 

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

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pizzalover28
Contributor II
Contributor II

‎2022-01-29 11:15 AM

In that case, you can contact Zoom Support. 

Follow this link: https://support.zoom.us/requests/new

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