Mysterious recording issue

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I have my MacBook Pro hooked up to two monitor screens. When I try and record a Zoom interview (I'm a journalist) I'm no longer getting the 'pin' option when I right click on my interviewee's frame. All I see is 'pin to chat'. When I then record our meeting it is now only recording me, not the person I'm speaking to (the person I want to record) even though there's a pin symbol in their window? I'm guessing running two monitors has thrown the system into disarray as I never had this problem before. Is it fixable or do I have to unhook my MacBook each time?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!