Mute and Unmute with AirPods Pro 3

[Ansonee]

With the AirPods Pro 2, I can mute and unmute by double-clicking on the stem. Not so with the AirPods Pro 3. Is this due to Zoom or Apple? It was a very handy feature that's now gone. Sad.

[Eliot]

hi @Ansonee 

Please update your Zoom app to version 6.6.0 or higher. This may resolve the issue and enable the option to sync the buttons on your AirPod Pros.

You can also try to restart your AirPods.

Restart, unpair, or reset your AirPods - Apple Support

Directions to use AirPods to mute and unmute.

Make and answer calls with AirPods 3, AirPods 4, or AirPods Pro - Apple Support

Directions to change AirPod settings.

Change settings for AirPods or AirPods Pro - Apple Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Buholzer]

Same issue, works great with AirPod Pro 2, does not work with AirPod Pro 3 on macOS Tahoe 26.0 (on the same MacBook Pro).
Getting the macOS Zoom system notifications "Cannot Control Mic with AirPods Pro".

One of the key features for Zoom calls.

[Eliot]

hi @Buholzer 

suggest you open a ticket with support.

thanks, eliot

[mv10]

any update on this?

[MGSR]

Hello Community Members,

Our engineers have acknowledged this issue and are actively working on a solution.

We will update you on this thread once we have further information.

For now, thank you for your patience and understanding.

[rahullb]

@MGSR any update on an ETA? my airpod pro 3 is not able to mute and unmute on Zoom calls, and I have the latest version of Zoom.  " on macbook pro on macos 15.5 

You are on the latest version 6.6.2.65462.

"

[rahullb]

any update on ETA?

[MGSR]

Welcome to the Zoom Community, @rahullb! While we do not have an ETA yet, this will be fixed on the 6.6.10 version release. For now, thank you for your patience.

[dekapai1]

I had the same issue when Airpods 4 ANC was released, and it took some time until the button to get working as expected.

The same pattern repeats with Airpods Pro 3. Could you share when the 6.6.10 is released?

Isn't that something you want to add the Airpods readiness in your software roadmap?

[MGSR]

Hello Community Members,

Just a quick update: the 6.6.10 version is now available. 

Kindly update your app and let us know if you still need further assistance. 

[dan_j971]

@MGSR Hi Mark, 6.6.10 worked for me for a few weeks, but after updating again to 6.6.11.70003 it is no longer working for me. Is this a known bug, or is there something I am missing?