Meeting cutting off at 17 minutes

[Cathy5085]

I have used a paid version, a different free version as well as being a participant on someone else’s Zoom call when the meeting ends at precisely 17 minutes. I wrote to Zoom support with no response from them.

It possibly is a setting I need to change but don’t know where to look or begin. FYI, I am in Spain and using a VPN blocker so the IP address shouldn’t be an issue.

Any direction would be appreciated.

[MGSR]

Hello @Cathy5085,

Welcome to the Zoom Community! We're glad to have you here.

Please try to disable your VPN and let us know if you are still getting disconnected.