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Low system resources error

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BMAVillage
Explorer
Explorer

‎2022-03-01 01:20 PM

A few weeks ago I started getting "low system resources" error messages from Zoom every time I log into a meeting.  I am using the same 2020 laptop as I have been for two years.  I never got these messages before, and now even when I close all other applications, I get stuttering and freezing.  Can you tell me what steps to go through to try and fix this? I see many of the same question posted, but no answers.

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J-Zoom-ATL
Community Champion | Employee
Community Champion | Employee

‎2022-03-01 01:48 PM - edited ‎2022-03-01 01:48 PM

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy. 

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware. 

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists. 
Zoom primarily should be using between 5% to 15%  CPU (possibly up to 25% depending on the specs) on a well suited machine. 

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues. 

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation. 
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download 

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems). 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

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Tom171
Newcomer
Newcomer

‎2024-12-17 08:12 AM

Hi I had the same issue. I have installed zoom about 4 months ago and it worked even though i had other applications open on my PC. This message started popping out after 4 months of using zoom. Tried several options mentioned by others like, reinstalling zoom, restarting my PC and so on. Nothing helped. The thing is when i connected to a meeting using my android phone it worked OK. So I'm a bit puzzled by it.

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CharlesH
Explorer
Explorer

‎2024-12-17 08:34 AM

I have been having this issue for a long time and nothing helped, including reinstalling Windows and Zoom. What I do now before I start a Zoom session, is go to Task Mgr and kill the most notorious memory hogs. In my case, that is Slack and Chrome. That has so far been the only way to make Zoom workable. No other suggestion in this forum worked for me.

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madamescorpio
Newcomer
Newcomer

‎2024-12-17 09:00 AM

this tech support is really no help at all