cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Low system resources error

BMAVillage
Explorer
Explorer

A few weeks ago I started getting "low system resources" error messages from Zoom every time I log into a meeting.  I am using the same 2020 laptop as I have been for two years.  I never got these messages before, and now even when I close all other applications, I get stuttering and freezing.  Can you tell me what steps to go through to try and fix this? I see many of the same question posted, but no answers.

1 ACCEPTED SOLUTION

J-Zoom-ATL
Zoom Employee
Zoom Employee

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy. 

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware. 

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists. 
Zoom primarily should be using between 5% to 15%  CPU (possibly up to 25% depending on the specs) on a well suited machine. 

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues. 

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation. 
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download 

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems). 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

View solution in original post

49 REPLIES 49

Maybe Zoom AI Companion is problem..... Hm.... 

Tom171
Newcomer
Newcomer

Hi I had the same issue. I have installed zoom about 4 months ago and it worked even though i had other applications open on my PC. This message started popping out after 4 months of using zoom. Tried several options mentioned by others like, reinstalling zoom, restarting my PC and so on. Nothing helped. The thing is when i connected to a meeting using my android phone it worked OK. So I'm a bit puzzled by it.

CharlesH
Explorer
Explorer

I have been having this issue for a long time and nothing helped, including reinstalling Windows and Zoom. What I do now before I start a Zoom session, is go to Task Mgr and kill the most notorious memory hogs. In my case, that is Slack and Chrome. That has so far been the only way to make Zoom workable. No other suggestion in this forum worked for me.

madamescorpio
Newcomer
Newcomer

this tech support is really no help at all

AlexUS8888
Newcomer
Newcomer

I also had the same problem. Try to go to camera settings: go to Bluetooth and devices, cameras, and double-check if you have only one camera there. In my case, I have two cameras. I just deleted one, and the default started working great. And right now, Zoom is working flawlessly.

I'm willing to try anything at this point. Confused about where to adjust settings, though: Is it the OS? Somewhere in the Zoom interface? Not finding anything to do with cameras in either place.

wow, solved! I had a dozen IT people look at this problem, uninstalling and installing all sorts of stuff, but nothing works. Thank you for figuring this out!

Nekro
Newcomer
Newcomer

I can't say if everyone here are having the same problem as me, but I will share the solution that I've found and maybe it can help some of the people with this problem. 

So, my problem was like this: Once the Zoom meeting started with camera, in the first minute I got Low resources error, the camera view was frozen and then the Zoom got stuck and I needed to kill the process and restart zoom. It was a problem only with my webcam, the integrated laptop cam was working fine.

 

Solution: 

In the Device manager, my webcam was defined as Imaging Device. And the Integrated cam was under Cameras. I changed the webcam to be in Cameras as well and the problem stopped. 

How I changed the webcam? I selected:

Update Driver > Browse my computer for drivers > Let me pick from the available drivers > USB Video Device

After picking that option and clicking Next, the webcam moved from Imaging Devices to Cameras. 

After that I didn't get the Low Resources error and Zoom works fine. 

Hopefully this solution may help others as well.    

After you start Zoom, do you have a choice of "camera" to use, e.g., "Imaging Device" or "Web Camera" ?  If you switch away from the one that is causing the error-message, to the alternate video device, is it any better?

 

When you switch it to Camera in Drivers, does it stay there?  I switched it, then it showed up as a "camera" in device settings, then switched back to.. media  I believe.  It may be because I have a microphone on my external camera...  I have a Logitech Brio and it classifies as a "camera/Scanner"