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Local recording missing

dkeubank123
Newcomer
Newcomer

‎2022-04-07 01:01 PM

My account is set up to automatically record meetings locally to my computer.  My computer ran out of space in the middle of the download so it stopped the recording. I looked on my zoom account under "Recordings" and "Local" and the meeting recording is not there.   How can I retrieve this client recording to download?

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1 REPLY 1

DanHuber
Contributor II
Contributor II

‎2022-04-07 01:34 PM

If, the record abruptly stopped then it probably didn't get converted into an mp4. you should have a file in your default record folder. you can see that in the zoom client under settings icon and the recording along left side. its usually the documents folder and then zoom. There might be a file there that says double click to convert, or a finished .mp4 file. if neither then unfortunately it didn't get saved. 

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